Here you can find SmartStream setup information for your chosen device and also which services you can access whilst using SmartStream.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
Step 1
Choose the closest SmartStream DNS server to your current location using the below list, you will need this later.
Step 2
Retrieve your VPN username and password, if you are a new member this is contained in the StreamVia Account Information email you received after ordering.
Step 3
On Apple TV, go the Settings → General → Network
Step 4
Select Wi-Fi for wireless network or Ethernet if you have wired connection
Step 5
Go to Configure DNS and set it to Manual
Step 6
In the DNS Address field enter the IP of your chosen SmartStream DNS server you chose in Step 1.
It is important to keep the numbers/dots in the same order, you may need to prefix zeros - for example x.x.x.x would become 00x.00x.00x.00x, x.xx.xxx.xx would become 00x.0xx.xxx.0xx etc.
Only the SmartStream DNS servers should be listed, delete any others
Step 7
Click Done once the DNS server has been entered, be very careful not to make any mistakes
Step 8
Unplug the Apple TV power cord
Step 9
Wait ten seconds
Step 10
Plug the Apple TV back in
Step 11
Use the below link to sign in to SmartStream using your VPN username and password, this will activate SmartStream for your current broadband IP address. It is recommended you do this from a computer.
Should your broadband connection IP address change (if your router restarts or your ISP resets your connection) you will need to repeat this step of signing in, to update our systems.
Step 1
On Apple TV, go the Settings → General → Network
Step 2
Select Wi-Fi for wireless network or Ethernet if you have wired connection
Step 3
Go to Configure DNS and set it to Automatic
Step 4
Unplug the Apple TV power cord, wait ten seconds
Step 5
Plug the Apple TV back in