Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
This guide was written for Ubuntu 20.04 LTS, there may be differences between earlier/later versions, or when using alternate UIs.
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
Open the below link in a web browser, this contains our Linux OpenVPN configuration files:
Step 3
With the link in Step 3 open, you will see a list of configuration files, similar to the below screenshot.
You should select the location you want to appear to be in; UK for UK sites, USA for USA sites, etc.
Click on an option name, to download that configuration file.
Which options should I use?!
Step 4
Click either your WiFi or Ethernet icon, in the menu bar at the top right
Then select Settings
Step 5
Under VPN click the + icon, to add a new VPN configuration
Step 6
Click Import from file
Step 7
Go to your Downloads directory, or wherever you saved the configuration file downloaded in Step 2 / Step 3.
Select the OpenVPN configuration file, then click Open
Step 8
Configure as follows, then tap Add top right
Step 9
Move the VPN slider to the On position
Step 10
You can connect and disconnect the VPN, by using the WiFi or Ethernet icon in the menu bar at the top
Possible causes:
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
Click either your WiFi or Ethernet icon, in the menu bar at the top right
Then select Settings
Step 3
Click the cog icon, next to the VPN option that fails to connect
Step 4
Select Identity, configure as follow, then click Apply to save your changes
Step 5
Move the VPN slider to the On position