Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
Right-click on the Windows start button, bottom left, then choose Network Connections
Step 3
Click VPN
Step 4
Click Add a VPN Connection
Step 5
Set VPN provider to Windows (built-in) then configure as follows
Please note:
Step 6
You may need to scroll down the window, depending on your screen size, to see all boxes. Once completed, click Save
Step 7
Click the name of the new VPN that you added
Step 8
Then click Connect
Step 9
To Disconnect:
Click the name of the VPN option you added, then Disconnect
Step 10
You can also use the following shortcut to connect/disconnect the VPN:
Possible causes:
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
Click Close
Step 3
Click Advanced Options
Step 4
Click Edit
Step 5
Correct/edit the Username and Password, then click Save
Step 6
Click the arrow, to go back a screen:
Step 7
Then click Connect to try and connect again
Possible causes:
Step 1
Click Close
Step 2
Click Advanced Options
Step 3
Click Edit
Step 4
Correct/edit the Server name or address, address list at the below link, then click Save
Step 5
Click the arrow, to go back a screen:
Step 6
Then click Connect to try and connect again
Possible causes:
Step 1
Click Close
Step 2
Click Advanced Options
Step 3
Click Edit
Step 4
Correct/edit the Server name or address, address list at the below link, then click Save
Step 5
Click the arrow, to go back a screen:
Step 6
Then click Connect to try and connect again