Here you can find setup information for your chosen VPN and also how to fix any problems you might encounter.
You can use the Table of Contents on the right hand side of this window to navigate between the different sections.
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
Go to Settings
Step 3
Tap General
Step 4
Tap VPN & Device Management
Step 5
Tap VPN
Step 6
Tap Add VPN Configuration…
Step 7
Configure as follows, then tap Done top right.
Please note:
Step 8
Make sure the new option you configured has a tick by it, in case you have multiple VPN options.
Then, move the VPN slider to On
Step 9
To Disconnect:
Go to Settings → General → VPN & Device Management → VPN, move the VPN slider to Off.
Possible causes:
Step 1
Retrieve your VPN username and VPN password from the 'My Services' section of the Client Area:
Please note, the below is a screenshot of the Client Area. Use the link above, to access the Client Area.
Step 2
Tap OK
Step 3
Go to Settings → General → VPN & Device Management → VPN.
Then tap the 'i' in a circle next to the VPN option that is failing
Step 4
Tap Edit
Step 5
Correct/edit the Account to be your VPN username and Password to be your VPN password, retrieved in Step 1 above.
Then, tap Done
Do NOT change Secret, it is not your VPN password
Step 6
Tap < VPN to go back a screen
Step 7
Make sure the new option you configured has a tick by it, in case you have multiple VPN options.
Then, move the VPN slider to On
Possible causes:
Step 1
Tap OK
Step 2
Go to Settings → General → VPN & Device Management → VPN.
Then tap the 'i' in a circle next to the VPN option that is failing
Step 3
Tap Edit
Step 4
Correct/edit the Server address, link below.
Then, tap Done
Please note:
Step 5
Tap < VPN to go back a screen
Step 6
Make sure the new option you configured has a tick by it, in case you have multiple VPN options.
Then, move the VPN slider to On
Possible causes:
Step 1
Tap OK
Step 2
Go to Settings → General → VPN & Device Management → VPN.
Then tap the 'i' in a circle next to the VPN option that is failing
Step 3
Tap Edit
Step 4
Correct/edit the Secret to be streamvia (all lower case)
Then, tap Done
Step 5
Tap < VPN to go back a screen
Step 6
Make sure the new option you configured has a tick by it, in case you have multiple VPN options.
Then, move the VPN slider to On
Possible causes:
Step 1
Tap OK
Step 2
Go to Settings → General → VPN & Device Management → VPN.
Then tap the 'i' in a circle next to the VPN option that is failing
Step 3
Tap Edit
Step 4
Correct/edit the Secret to be streamvia (all lower case)
Then, tap Done
Step 5
Tap < VPN to go back a screen
Step 6
Make sure the new option you configured has a tick by it, in case you have multiple VPN options.
Then, move the VPN slider to On