SmartStream DNS

SmartStream DNS provides an alternative way to optimise streaming media, it offers unparalleled streaming performance even enabling HD content to be streamed effortlessly.

The list of SmartStream supported sites can be found below, please ensure the site you wish to use is on this list - otherwise, please use the appropriate VPN option instead.

SmartStream Supported Site List

SmartStream will generally not work in countries or locations where the Internet traffic is filtered, such as China, etc, nor when you are connecting via a public or shared Wi-Fi or Internet connection, such as in hotels, airports, etc. In such cases please use the VPN service instead.

SmartStream DNS, Stopped Working?
Click Here if your SmartStream DNS has stopped working

I Am Connecting From XYZ…
Click Here for recommendations on how to connect from censored countries, hotels, etc

Connected, But Still Blocked?
Click Here for additional Location Detection Methods some websites use

DNS Tests Report 'No' - Even When Configured
Click here if the Tester reports 'DNS No' even when configured

Please find a list of incompatible Internet Service Providers (ISPs) below, due to the level of filtering these ISPs perform it degrades or breaks SmartStream in some way. If you are using one of the below, you may have to use the VPN instead.

• Any mobile/radio/satellite connection
• Any public Wi-Fi/hotel/shared connection
• Any ISP/connection that uses CGNAT (Carrier Grade NAT)
• Cablenet - Cyprus (Transparent DNS proxy, email their support and ask them to turn this off)
• China
• Emirates Telecommunications Corporation – UAE (sites/devices that stream over HTTPS, which is probably most, should work. Those that stream over HTTP will be broken.)
• Go - Malta (DNS hijacking. Fixable if you have a DD-WRT router, contact us if you do)
• Globe - Philippines (Transparent proxy by default, customer advises you need to get a static IP to bypass)
• MultiMax - Cyprus, to avoid issues please request a public IP address from their support
• NetCom - Cyprus (Transparent DNS proxy, email their support and ask them to turn this off)
• NetHouse - Cyprus (Transparent DNS proxy, email their support and ask them to turn this off)
• SingTel - Singapore
• Sky Broadband - UK Sky Broadband Users, Read this article for further information
• StarHub Cable Vision - Singapore (May work if you disabled SafeSurf)
• Telkom SA Limited – South Africa
• TelstraClear - New Zealand
• True ISP - Thailand (Issues vary, ISP filters selectively)
• Vodafone - New Zealand (Only if you have a dynamic IP, static IP is fine)
• Vodafone, all? Possibly - Ask Vodafone if 'Secure DNS' is enabled, if so how/can you disable
• Vodafone Ireland - Ask Vodafone if 'Secure DNS' is enabled, if so how/can you disable
• Vodafone Italy - Ask Vodafone if 'Secure DNS' is enabled, if so how/can you disable
• Vodafone Spain - Ask Vodafone if 'Secure DNS' is enabled, if so how/can you disable. Also click here to see this page for further details on their blocking

Open the below website on your SmartStream configured device, ignore all lines other than those labelled 'StreamVia SmartStream'.

• http://test.streamvia.com

The tester will check that a) it has been configured correctly and b) is compatible with your router or Internet connection.

If the above tester shows 'StreamVia SmartStream DNS Set: No', then please check:

• That your ISP/location is not on our Problematic ISP List
• You do not have a VPN or proxy currently connected/active
• If configuring a computer make sure you have configured the correct network adapter, for example if you are connected to the Internet over Wi-Fi make sure it is the wireless network adapter that you configured not the cabled adapter
• Double check that the SmartStream DNS server IP addresses you entered do not have any mistakes, typing mistakes will generally cause you to lose all Internet access

Open the below website on your SmartStream configured device to ensure that a) it is still configured correctly and b) is compatible with your router or Internet connection

• http://test.streamvia.com

If the above test passes you likely need to sign into SmartStream with your VPN username/password to update your IP address in our system, each time your broadband IP address changes you need to complete the below.

• https://smartstream.streamvia.tv